Frequently Asked Questions
Everything you need to know about your Christopher Esber order.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times vary by region, but most international orders arrive within 5-7 business days. Please note that duties and taxes are calculated at checkout for most destinations.
How do I process a return or exchange?
Items must be returned within 14 days of delivery in their original condition, unworn and with all tags attached. You can initiate a return through our online portal. Please note that final sale items are not eligible for return.
How can I find my correct size in Christopher Esber garments?
Our collections typically follow Australian sizing. We provide a comprehensive size guide on each product page with measurements for bust, waist, and hips to help you find the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my Christopher Esber pieces?
Due to the intricate nature of our hardware and delicate fabrics, we recommend following the specific care instructions on the internal garment label. Most of our tailored and hardware-embellished pieces are dry clean only.
Can I modify or cancel my order after it has been placed?
Once an order has been processed by our warehouse, we are unable to make modifications or cancellations. Please contact our customer service team immediately if you notice an error in your order details.